Shipping policy
Shipping Policy
Last Updated: July 2026
Thank you for shopping with US FACTS. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for information about processing times, delivery estimates, and shipping services.
Shipping Destinations
We currently offer FREE Standard Shipping to the following countries:
- 🇺🇸 United States
- 🇨🇦 Canada
- 🇬🇧 United Kingdom
At this time, we do not ship to countries outside these regions.
Order Processing
All orders are processed within 5–7 business days after payment has been successfully confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Please note that orders placed during holidays, promotional events, or periods of high demand may require additional processing time.
Estimated Delivery Times
After your order has been processed, estimated delivery times are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 5–10 Business Days |
| Canada | 6–12 Business Days |
| United Kingdom | 5–10 Business Days |
Delivery estimates are provided for guidance only and are not guaranteed. Actual delivery times may vary depending on your location, customs clearance, weather conditions, or carrier delays.
Shipping Costs
We proudly offer FREE Standard Shipping on every order shipped to the United States, Canada, and the United Kingdom.
There are no minimum purchase requirements to qualify for free shipping.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information is typically available within 24–72 hours after your order has been dispatched.
If you do not receive your tracking information, please contact our customer support team.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If an incorrect or incomplete address is provided, shipping delays or additional carrier fees may occur.
If you need to update your shipping address, please contact us as soon as possible. Address changes cannot be guaranteed once an order has entered processing.
Customs, Duties & Taxes
International shipments may be subject to customs inspections or import duties depending on local regulations.
Any customs duties, import taxes, or additional fees imposed by your country's customs authority are the responsibility of the customer.
Shipping Delays
While we work hard to ensure timely deliveries, occasional delays may occur due to factors beyond our control, including:
- Severe weather conditions
- Customs processing
- Carrier service interruptions
- High shipping volumes
- Public holidays
We appreciate your patience and understanding should these situations arise.
Lost, Damaged, or Delayed Packages
If your package is lost, arrives damaged, or experiences an unusual shipping delay, please contact us within 7 days of the expected delivery date.
Our support team will investigate the issue with the shipping carrier and work toward the best possible resolution.
Contact Us
If you have any questions regarding shipping or your order, we're here to help.
US FACTS
Email: r22352209@gmail.com
Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)
We aim to respond to all inquiries within 24 business hours.
Our Commitment
At US FACTS, customer satisfaction is our priority. We are committed to providing reliable shipping, transparent communication, and exceptional service every step of the way. Thank you for choosing us—we appreciate your trust and look forward to serving you.